Contacting SCWH
Your phone call will normally be answered by a staff operator. She will assist in directing your call to the proper location. Any emergency calls will be directed to the physician or nurse-midwife on call at the hospital. In addition to our appointment schedulers, referral coordinator and surgery coordinator, we have a triage team, headed by an RN, who is dedicated solely to facilitating your care. All calls directed to the triage phone system will be processed in order of urgency and need, with a commitment to returning all calls as quickly as possible. Remember to leave all phone numbers with your message where you might easily be reached with a response. We respect the integrity of our patients, therefore, we uphold patient confidentiality strictly at all times.
For quicker response, go to our website and log in to your MyHealthRecord.com account. If you do not have an account, our front desk will send you an invitation to join the portal. MyHealthRecord.com offers many benefits and time-saving steps to access information during or after hours. Prescription refills and questions to providers will be answered Monday through Friday.
As a patient at Southern Crescent Women’s Healthcare, you assume a personal responsibility for your account with us. Should you experience a change of insurance, your name, address or phone number we expect you to notify us. Correct data is critical to the filing of insurance claims as well as allowing us to reach you concerning medical issues.
Patient Portal
Connect with us through MyHealthRecord.com. My Health Record is a secure online summary of your health information, enabling you to:
- Communicate with your care team
- Request a medication refill
- Manage your appointments
- Review and update demographic & insurance information
- Review lab results
- And much more
Test Results
Your normal GYN labs results will be sent to you based on the notification method you selected at time of scheduling or check-in to your appointment. You will be notified by text, email or phone call depending on your request. You can also visit MyHealthRecord.com.
All abnormal results needing attention will be handled by a personal phone call from our office or a return visit.
Gynecology Patients:
- Negative blood pregnancy results are available in 24 hours after 1:30 pm
- Cultures are available in 72 hours
- Allow 2 weeks for blood, Pap and pathology results
Obstetric Patients:
- Labs will be discussed at next appointment
- Patients with abnormal results will receive a phone call
If you have not received a notification within 2 weeks, please call our office and ask to speak with the phone nurse. If you would like to change your delivery notification method, please contact our office.
Online Bill Payment
We accept the following credit cards as payment:
- American Express
- Discover
- MasterCard
- Visa
If paying online and your payment is for $250 or more, you will receive a receipt in the mail for signature and verification. To maximize security and privacy, we use SSL (Secure Socket Layer) to encrypt all information you enter. You will see a lock symbol Secure Socket Layer Encryption at the bottom corner of your browser’s status bar confirming that your information will be encrypted and secure during transmission. Also, we DO NOT store your credit card number information online. All transactions are real-time.
Billing and Insurance
The providers of Southern Crescent Women’s Healthcare participate in many different insurance plans. As a courtesy to you we will file all primary and secondary claims for you. When you present to our office you will need to bring your Photo ID and insurance card with you as proof of coverage. It is your responsibility to know the details of your health insurance plan with regards to referrals, co-payments and percentage of coverage. We recommend that you check your insurance benefits to be sure we participate with your plan.
Many insurance carriers dictate the facility to be used for labwork, pathology and therefore you may also receive a bill from one of these outside sources. Please check your plan coverage to determine the facility and inform the lab technician to avoid unnecessary costs to you.
Insurance Copays and Account Balances
Insurance copays are expected at the time of service. Copays cannot be waived. This will be collected upon check-in along with any other balances owed on your account. Failure to do so will result in your appointment being rescheduled to the next available open appointment time on another day except in the case of emergency situations.
Payment Options
We provide a variety of payment options. We accept American Express, VISA, MasterCard, Discover, cash or check. For your convenience you can also pay bills from our office online.
Referrals
If a patient´s insurance company requires a referral from his or her primary care physician to see one of our specialists, it is the patient´s responsibility to provide our clinic with all required referral documentation. Please note that patients must have this referral information with them on their initial appointment to be seen.
Insurance Changes
It is the patient´s responsibility to notify the clinic of any insurance changes. A photocopy of the patient´s current insurance card will be kept on file to ensure prompt and accurate filing.
Insurance Plans
Southern Crescent Women’s Healthcare participates in many insurance plans and managed care programs. These contracts are frequently reviewed and changed. Therefore, prior to your visit, please contact us or your health plan to verify our participation in your plan.
Insurance & Billing Questions
If you have insurance payment questions or need assistance with your account balance, please call our Central Billing office at 770-991-2200. They will have all the information necessary to review your claim and assist with billing questions.
Billing for Obstetrical Care
Our goal is to make the financial aspect of your pregnancy as painless as possible! During the first few weeks of your pregnancy, we will verify your eligibility and coverage benefits with the insurance carrier to inform you of your financial obligation to our office. This amount reflects the portion of your bill we estimate the insurance will not cover. This is only an estimate. The total amount of your financial obligation must be paid in full by your 20th week of pregnancy. If your insurance coverage changes during your pregnancy, it is your responsibility to notify the business office as soon as possible. If it is necessary for you to leave our practice, you will be billed for all care provided up to the time of your departure.
Fees for a normal, uncomplicated pregnancy are based on prenatal visits, delivery and a 6-week post partum check. The pre-operative exam and two follow-up visits are also included in the charge for a Caesarean Section delivery.
What our fees include:
Our fees include the initial and subsequent history, physical examination, recording of weight, blood pressures, fetal heart tones, routine monthly visits up to 28 weeks gestation, biweekly visits to 36 weeks gestation and weekly visits until delivery. The fee also includes delivery and postpartum care. Included also is an extensive education packet and a detailed visit with a certified nurse-midwife to provide review history and lab results, provide education and develop a plan of care for your pregnancy.
Our fees do NOT include:
- Fetal Non-stress tests
- Blood work, lab tests, pap smears, etc.
- Office calls for non-pregnancy related care
- Anesthesia during childbirth
- Hospital charges
- Circumcision
- Newborn hospital care
- Ultrasound
- Infant Care after delivery
Please contact our business office if you need further information. We recommend you contact the Financial Department at Piedmont Fayette Hospital at (770) 719-6811 or Piedmont Newnan Hospital at (770) 400-2707 if you have questions about their charges.
Insurance Plans
Records Release
Send To:
Southern Crescent Records Release
Records Fax#: (770) 716-8672
You can download our records release to have SCWH send records to another physician or office here.